# Culture Circle > Culture Circle (culture-circle.com) is India's marketplace for 100% authentic sneakers, streetwear, watches, and luxury fashion, with a UAE storefront at /ae. Every product is verified through CheckCheck authentication before delivery. Around 3M products are sourced at the best market price from a global network of verified resellers. Operated by Metacircles Technologies Private Limited, Gurugram, India. Founded by Devansh Jain and Ackshay Jain. ## Key facts - Authenticity: every order passes CheckCheck verification (AI + human inspection) before dispatch; money-back authenticity guarantee (see /culture-circle-promise and /moneyback). - Markets: India (INR, culture-circle.com) and United Arab Emirates (AED, culture-circle.com/ae). - Delivery: across India typically in 5–7 business days after authentication; express/same-day options on eligible products. - Returns: 7-day returns/exchanges for unworn products in original packaging (some limited-edition drops are final sale) — see /cancellations-and-returns. - Support: customersupport@culture-circle.com, +91 8796079922 (India), +971 54 273 7426 (UAE). ## URL structure - Product pages: /products/all/ (India), /ae/products/ (UAE) — live prices per size from verified sellers. - Category pages: /category/ (India), /ae/category/ (UAE). - Editorial (Culture Mag): /blogs — buying guides, price guides, and sneaker/streetwear culture coverage for India. - Order tracking: /track-order. ## Frequently asked questions ### Orders **My tracking number is not updating?** In the event the tracking number on your prepaid shipping label indicates that the package has not left the drop-off location within 72 hours, you may need to reach out to the applicable courier to attempt to retrieve the package. If you are unable to retrieve the package from the courier, please feel free to reach out to the team to assist. **Why was my order canceled/refunded?** While Culture Circle strongly discourages our sellers from canceling orders, there are some circumstances in which sellers are unable to complete orders. For sneaker orders, Culture Circle will make every effort to find a replacement in a timely manner, but if unsuccessful, your order will be canceled. Please note, sellers may be subject to repercussions if they cancel orders after they have been confirmed in order to discourage this behavior. **My order was canceled. Can I still buy the item?** If your order is canceled, the item may still be available for purchase. Please note, the item may not be available at the same price as your canceled order. **I placed an order, but didn't receive a confirmation email?** If you're using the app, tap on the "Profile" icon, then "Orders" to make sure your order was processed. **What payment options do you accept?** We accept several different payment methods for purchases made through Culture Circle. We accept American Express, MasterCard and Visa. You can also pay via EMIs and UPI. **Can I cancel my order?** You may cancel your order within 3 hours of placing it or before it is confirmed by the seller - whichever comes first. If 3 hours have passed from when you placed the order and/or the seller has confirmed the order, then the order cannot be canceled. If neither have occurred, simply email/whatsapp us. You may not cancel an offer after it has been accepted by a seller. **When will I receive my order?** All orders are dispatched within 5 days after a rigorous verification process once confirmed. In any rare cases wherein there is a delay from the seller to source the order, we will keep you updated with the accurate delivery timelines. Rest assured we pride ourselves on our industry-best customer experience. We use express shipping pan India with best-in-class delivery partners as the timeline for each courier partner is different. ### Shipping **How much does shipping cost?** Culture Circle offers FREE shipping for all orders and bears the shipping cost itself. **Can I change my shipping address after my order has been placed?** Culture Circle is unable to change a shipping address once the order has been placed. You may, however, cancel your order within 3 hours of placing it and before it is confirmed by the seller, (whichever comes first), and place the order again with the correct shipping address. **How much time does shipping take?** All orders are dispatched within 7-14 days after a rigorous verification process once confirmed. In any rare cases wherein there is a delay from the seller to source the order, we will keep you updated with the accurate delivery timelines. Rest assured we pride ourselves on our industry-best customer experience. We use express shipping pan India with best-in-class delivery partners as the timeline for each courier partner is different. ### Returns **Do you accept returns?** We accept returns in cases of a damaged/defective items delivered. Please make sure an unboxing video is made for every purchase - which is NEEDED by the seller to process the return. We can't do returns for size exchange requests. **When will I receive my refund?** Once we process your return, we will refund you for the amount you paid for the item(s). For certain situations, such as order cancellations, where Culture Circle issues a refund to your original payment method, please allow your financial institution 3-5 business days to fully process the refund.